Support

Help with the Ibis Gear connector for Claude.

What we can help with

• The connector will not connect, or connects but shows no tools.
• Searches return nothing, or return something that looks wrong.
• A price or stock figure disagrees with the shop.
• Access for an organisation: a dedicated credential, a higher rate limit, or a signed agreement.
• Removing data, or any question about the privacy policy.

What to include

A report gets fixed faster when it says:

• What you asked Claude, in your own words.
• Which tool misbehaved, if you can see it, and roughly when — the time of day is enough to find the request in our logs.
• What you expected instead.

Before you write

Two things account for most reports:

A price or availability is out of date. The catalogue is a snapshot refreshed on a schedule, not a live feed from the till. Differences of up to a day are expected; https://ibis.net.ua is always the authority. Worth a report anyway if the gap is large or persistent.

A search finds nothing. The catalogue is in Ukrainian. Brand names generally work in either alphabet, but product wording may not — a shorter or more general term usually helps.

Orders and the shop itself

This connector only reads the catalogue; it cannot place, change or track an order. For anything to do with a purchase, delivery or a return, contact the shop directly through https://ibis.net.ua.

Security

If you believe you have found a vulnerability, write to ibisarms@pm.me with the detail needed to reproduce it, and give us a reasonable chance to fix it before publishing. We will confirm receipt and keep you posted.